FAQs
YOU MAY BE WONDERING...
Shipping Policy
Shipping costs may vary by item.
Processing Time
As soon as we receive your order, we process your item in 2-4 business days. This includes production time since most of the products are made to order.
When will my order ship?
Our products ship after 1-3 days after you placed the order.
Will I get an email with my order details?
Yes! We will send you an email as soon as your order is placed summarizing all the details and your tracking number.
Estimated Delivery Time
As soon as the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 2-5 days for delivery.
If your order hasn't arrived in the estimated delivery times, please contact our support team at uprgifts@gmail.com
If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by the customer when providing shipping details on their order(s) or missed parcel deliveries.)
Can I cancel my order?
Yes, we will ship the item to your address. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.
What is the exchange/return policy?
We value our customer experience. For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item asap.
All returns must be in its original packaging and condition, and also be made within 15 days of the delivery date.
Step 1: E-mail us with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it
Step 2: Our team will contact you (usually within 24 hours) with our address to ship your item back.
Step 3: Ship your item back to us. Once we receive it, we will inspect it.
Step 4: If all is good, we will fully refund your item. Once we issue the refund, you will get an email showing all details and the money will be deposited back into your account :)
What payment methods are accepted?
We accept all major credit cards from any country including:
Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.
Are there any additional fees I have to pay?
No handling/processing fees are ever charged.
My order won't go through, help!
Ensure that the billing address you entered matches that of your credit card.
How much is shipping?
Shipping is free WORLDWIDE!
Oops - I put the wrong shipping address!
If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.